Delivery and Returns

Broadland Slippers offer next-day delivery on all UK orders. Due to the slippers being handcrafted and made to customer specification there is a 5-8 week manufacturing time.

Royal Mail (UK)

We offer next-day trackable delivery charged at £10.00 on all UK orders. These are shipped via DHL, trackable online with a delivery time of 1-2 working days.

Overseas delivery

Deliveries to Europe are charged at £40.00 per pair and deliveries to the rest of world are charged at £40 per pair. Both European and R.O.W deliveries are via DHL Express which is trackable online.

Returns and Exchanges

In the unlikely event that you are unhappy with your purchase please contact us as soon as possible at Most slippers can be altered/exchanged should they be too big or small.

General Purchasing Information

Tax Charges

The prices quoted include UK tax at the current VAT rate of 20%.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using, including all of the customer’s personal information including name, address and credit card number. Read more about this in the PayPal section below.

Making a Purchase

It’s easy and straightforward to make a purchase on our site. Simply add and item or item to the Shopping Cart and follow all the instructions on screen to make your payment and complete your order. If you have any problems, or need help, please call us on 01603 486 691 or email


All transactions are in £ (pounds) sterling. We cannot accept any other currency.

Why is it secure to purchase on our site?

Purchasing on our site is 100% safe and customers’ personal information is secured. We maintain and enforce our own privacy and security policies; all payments, whether executed online or by phone, are processed through virtual services provider, PayPal. PayPal is one of the most trusted names in e-commerce and Web-based technology, and any and all information processed through PayPal’s system is subject to PayPal’s published Privacy and Security Guarantee.

PayPal’s Privacy Guarantee

PayPal asks customers to supply various personal data when placing an order, such as name and address, credit-card information, and email address. They use this data only for the purpose of filling an order, or communicating with the customer or supplier about the status of an order. PayPal will release personally identifiable information to us when they believe it is appropriate for them to do so in order to comply with the law or to protect against fraud. PayPal will also release such information to cooperate with the police or other governmental investigations (without necessarily requiring the requesting the police or government agency to formally serve us with a summons), comply with all valid court orders or summons, protect the legal rights of users, or when they believe it is needed for fraud protection and/or credit risk reduction. Except for the circumstances set forth in the previous paragraph, the PayPal team will not knowingly distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.

What information does PayPal collect? How do they use it?

When ordering from any partner site, PayPal must collect the purchaser’s name, email address, mailing address, phone number, credit card number, and expiration date. This allows to process and fulfill orders and provide notification of the order status.

How does PayPal protect customer information?

Customers who buy through the PayPal system are shopping on a secure server, which encrypts all of the customer’s personal information including name, address and credit card number. Encryption ensures that no one can access or use personal information in an unauthorised manner. PayPal commerce system was developed in-house with security as its number one priority. This single entry point allows PayPal to maintain the tightest access control – eliminating (rather than closing) the backdoor. PayPal has made an investment in protecting clients’ and customers’ information utilising. As for information that PayPal obtain directly from our site: They get your personal information when you fill in the technical support form to receive support. PayPal guarantee that they do not share personally identifiable information with any third-party organisations.

SSL (Secure Socket Layers):

Because PayPal accepts sensitive information from end-users such as passwords and credit card numbers, PayPal’s site uses SSL. This logic encrypts the data being sent to the server from the browser using high-level encryption technology. Once the data is received from customers on the PayPal Network, it may be required that the data be maintained for a certain period of time inside our private network. Encrypting the data means it cannot be viewed in plain text.

What about cookies?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. PayPal’s cookies are used only to identify the customer, not to identify any specific customer traits. These cookies do not store sensitive data. This enables a more pleasant shopping experience with PayPal every time you shop with Hide Folder software. As for information that PayPal obtain directly from our site: They get your personal information when you fill in the technical support form to receive support.